Grow Your Shopify Store With Top Expert Services | Growthgig

Growthgig’s Privacy Policy


Last update: January 2019

Growthgig (“Growthgig”, “We”, “Us”, or “Our”) operates www.growthgig.com ("Site"). This page informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. Please read this Privacy Policy (“Policy”) carefully to understand how we use your personal information. By accessing and using the Site, you agree to the collection and use of information in accordance with this policy.

We may update this Privacy Policy at any time and any changes will be effective upon posting. If there are any changes in how we treat your Personal Information, we will notify you by email at our discretion. Please check this Policy frequently for updates, before continuing to use the Site.

Information Collection

When you register to the Site, we ask you to provide certain personal information including your email, phone number, address, ID number with individual or tax code with the company; information regarding skills and experience for experts, bank accounts for merchants, etc. These are the information that the Growthgig Management Board needs all parties to provide to ensure the benefits for both merchants and experts.

We also collect technical information indirectly and automatically through our system when you voluntarily provide such information, including your IP address, software configuration, operating system and use of cookies. Cookies are small files stored on the Site to record your browsing activity (including clicking particular buttons, logging in, or pages you have visited). Cookies are used to recognize your device and your behavior on our Site, thus improving your navigation and ease of use.

Use of Information

Growthgig uses your personal information in a way that is consistent with this Policy. If you provide personal information for a specific purpose, we may use it for the same reason.
We use your information provided to:

  • Provide gigs information for experts and find gigs for merchants.
  • Send notifications to experts when orders are available.
  • Prevent activities that destroy user accounts of experts and merchants or counterfeit information about both sides.
  • Improve the quality of gigs for experts and merchants.
  • Solving problems and disputes related to the use of gigs throughout the website.
  • Not use personal information of experts and merchants outside the purpose of verification and contact related to transactions on the Site.
  • In the case of legal requirements, Growthgig is responsible for cooperating with judicial agencies to provide personal information of users upon request. Otherwise, no one has the right to access users’ personal information.

Security

The Growthgig's Personal Information Protection Policy is intended to guarantee the absolute confidentiality of information about users. The collection and use of merchant/expert information are only possible with the consent of that merchant/expert unless otherwise authorized by law.

We use Secure Sockets Layer (SSL) software to protect merchant/expert information during the process of transferring data by encrypting the information you enter.

Merchants/experts are responsible for protecting themselves from the access to password information when sharing devices with other people. In this case, the merchant/expert must make sure to log out of their account after using Growthgig’s service.

We pledge not to deliberately disclose information of merchants/experts, to share information without the consent of merchant/expert or to breach agreements between Growthgig and all parties.

Growthgig's merchant information security policy is only applied at Growthgig. It doesn’t include or relate to other third parties that are linked to Growthgig. Merchants/experts should clearly distinguish the differences in merchant information privacy policies of these websites.

In case the host server is attacked by hackers resulting in the loss of data about merchant/expert, we will be responsible for informing the authorities for timely investigation and notifying the respective merchant/expert.

The Growthgig Management Board requires individuals who register as users to provide all relevant personal information, such as full name, contact address, email, ID number and be responsible for the legitimacy of the aforementioned information. The Management of Growthgig is not responsible for and does not resolve any complaints related to the rights of merchant/expert if information about the merchant/expert at initial registration is considered not correct.

Updating Your Information

Expert and merchant data will be stored until requested to cancel. In all cases, information will be kept confidential on our server.

Merchants/experts have the right to self-check, update, adjust or cancel personal information by logging into their account on Growthgig website, and using the edit function to adjust or delete personal data.

Merchants/experts reserve the right to send complaints about disclosure of personal information to third parties to the Growthgig Management Board. Upon receiving these responses, we will be responsible for verifying the information, informing the user about the reason and instructing the user to restore and secure information.

All requests and complaints can be sent to our Help & Support Center at [email protected].

Resolving Complaints Related To Personal Information

By sending personal information to us, merchants/experts agree to the terms we mentioned above. Growthgig is committed to protecting the personal information of users by all means. We use encryption systems to protect this information from being retrieved, used or unintentionally disclosed.

We also recommend that users keep all information related to their passwords confidential and not share with anyone else.

In the event of a user’s complaint about the misuse of information, we will proceed with the following steps:

Step 1: User sends a complaint about their personal information being collected for a wrongful purpose.

Step 2: Growthgig Help & Support Center resolves with related parties and makes the final decision.

We always welcome comments and feedback from users about this Policy. If users have further questions, please kindly contact us at [email protected].

Children’s Online Privacy Protection

Growthgig does not knowingly collect Personal Information from children under the age of 13. If you are under the age of 13, please do not submit any Personal Information through the Site. We encourage parents and legal guardians to monitor their children’s Internet usage and to enforce our Policy by instructing their children not to provide Personal Information on the Site without their permission. If you have any reason to believe that a child under the age of 13 has provided Personal Information to Growthgig, please contact us and we will attempt to delete such information from our database.

California Residents - Your California Privacy Rights

Pursuant to California Civil Code Section 1798.83, California residents who provide us with personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us, one time per calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. Alternatively, the law provides that a company may comply, as Growthgig does, by disclosing in its privacy policy that it provides consumers choice (opt-in or opt-out) regarding sharing Personal Information with third parties for those third parties’ direct marketing purposes and information on how to exercise that choice.

If you are a California resident and you have questions about our practices with respect to sharing information with third parties for their direct marketing purposes, or to request such information, please contact us at [email protected].

EU Personal Data (GDPR - General Data Protection Regulation)

Under applicable EU regulation, as of May 25, 2018, you may have some or all of the following rights in respect of your personal information:

  • to obtain a copy of your personal information, as well as information about how and on what basis that personal information is processed
  • to rectify inaccurate personal information
  • to erase your personal information in limited circumstances where it is no longer necessary in relation to the purposes for which it was collected or processed
  • to restrict processing of your personal information where: (a) the accuracy of the personal information is contested; (b) the processing is unlawful but you object to the erasure of the personal information; (c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim
  • to challenge processing which we have justified on the basis of our legitimate interest
  • to object to decisions which are based solely on automated processing or profiling
  • to obtain a portable copy of your personal information, or to have a copy transferred to a third party controller; or
  • to obtain a copy of or access to safeguards under which your personal information is transferred outside of the EEA.

In addition to the above, you have the right to lodge a complaint with a supervisory authority for data protection.


We may ask you for additional data to confirm your identity and for security purposes, before disclosing data requested to you. We reserve the right to charge a fee where permitted by law. We may also decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we may need to retain certain personal information for a limited period of time for record-keeping, accounting and fraud prevention purposes.